The techniques covered relate to the Introductory Level of Creative Thinking and will get your started on a new approach to tackling issues and problems, either within your organisation, or with your clients. If you are a trainer you may wish to complement this CD with the Compendium of Creative Thinking Techniques Trainers Pack. This comes on CD and is a complete training resource. Like the cassette there are three levels, Introductory, Intermediate and Advanced.

When working in teams understanding each others behaviour can be of great benefit. Based on the well known Belbin Team Roles Tony Mann explains the characteristics of the eight different Team Roles.Through listening to this cassette you will learn more about yourself, derive greater understanding of others.You can also link this with your own Belbin Team Role profile

These three powerful techniques are the key to good facilitation.
Summarise, Propose, Output (SPO)
sounds like common sense but is it so easy when putting it into practice
Symptom, Cause, Action (SCA)
helps you to seek a cause before reacting to a symptom and then encourages you to take Action at an appropriate level
The Four Level Model of Feedback
is a must for clarifying understanding and avoiding misunderstanding.

More and more organisations are turning to competencies as a basis for their human resources activities.
There are many ways in which competencies can be used and approaches to identifying them. You will be able to consider how you too could build a competency map which is specific and relevant to your organisation. You will be given an insight to a variety of techniques including the advantages and disadvantages of their use.
The process of running a profiling project is given together with a checklist which will help you to identify competencies for success.

Discussions take place and the words all sound the same. But to the experienced ear the words fall into two distinct categories – TASK words and PROCESS words
You will be introduced to the difference between these two types of words. You will begin to be able to recognise for yourself that difference.Perfect this ability and you will have mastered one of the key skills of successful facilitation.

The role of the facilitator, and their relationship with the group being facilitated, is key to a successful outcome.The Facilitator’s Contracting Matrix, which is described in this tape, will give you the framework for identifying the most appropriate level of intervention.
The Facilitator’s Contracting Matrix can be purchased as a complement to this CD

An Agenda should be a meaningful document from which you can prepare yourself for the forthcoming meeting. But how many are ? Our unique approach to Agenda preparation using the Process Iceberg® as the structure gives everyone the opportunity to plan and prepare for the meeting.
When you use this approach you will ensure people know what they need to do to prepare for the meeting and, as a result, meaningful decisions can be made.

The Iceberg® has many uses and can help you to develop understanding of complex and uncertain situations. Learn more about the Iceberg® approach with this tape. You will hear about the use of
The Process Iceberg® Change Model
Meetings Iceberg®
Team Iceberg®
and the Individual Iceberg®
You can become licensed to use the Icebergs® in your work.

Working in uncertainty is becoming the norm in organisations facing major change. The emotional insecurity caused saps individuals and organisations of the corporate energy needed to develop a strategic focus. This dilemma affects teams, meeting and individuals alike. You will learn more about the Process Iceberg®, the model developed and used by Resource to help individuals, teams and organisations to recognise the symptoms of dysfunctionality; to identify the causes and to focus its efforts on taking positive action.

There are occasions in meetings and discussions when people lose their way – uncertainty creeps in and the discussions fall into a black hole. A technique for retrieving the situation and one which facilitators find invaluable, is SPO – Summarise Propose Output. Its use helps the group to understand the situation ; gives them the opportunity to consider a route forward ; as well as allowing them to see what the potential outcomes would be. This CD allows you to listen to a series of conversations and in each case identify the process words and, if you wish, to create your own SPO before listening to a suggested one.